Those who do not have technical background can also join the telecom industry in the customer service department, sales department, retail stores, etc.
Customer Services
Customer service has become more and more important in the telecom industry in view of its keen competition. Consequently, most telecom companies set up customer services department and operate enquiry hotline to upgrade their service standard and increase customer satisfaction.
Customer Service Officer
Job Description
As the front line staff in customer service, customer officers are mainly responsible for:
Answering enquiries through hotlines and in the customer service centres
Collecting comments and suggestions from customers
Promoting companies’ products and services
Qualities and Qualifications
F.5 graduates in general (some companies may require tertiary education level)
Experience in customer service is preferred
Courteous, patient and helpful
Good communication ability
Good standard in writing and speaking Chinese and English
Willing to work shifts
Customer Service Supervisor/Manager
Job Description
Supervise the handling of clients’ complaints and questions
Assist the management to implement projects that help to enhance customer loyalty and satisfaction
Keep close contact with customers, evaluate and improve quality of service
Train up high quality customer service officers
Qualities and Qualifications
Tertiary education level is usually required (marketing, public relations, telecommunication majors are preferred)
Related job experiences in telecom industry are preferred
Good analytical power and presentation skills
Able to lead, manage and motivate teams
Good standard of written and spoken Chinese and English
Willing to work shifts
Sales
Market Sales/ Telecom Products Sales Agent
Job Description
Promote various telecom products, e.g., mobile phone, IDD phone card and other value-added service/products in Hong Kong or in other regions
Keep a close eye to the market trend; open up new markets and look for new customers
Liaise with different customers, understand their expectations and satisfaction level and carry out follow-up actions accordingly
Qualities and Qualifications
F.5 or above
Good standard of spoken and written Chinese and English (some companies may require their staff to speak Mandarin or other languages)
Highly motivated and have self-initiative
Can work under pressure
Hard-working and ambitious
Retail Shop Assistant/Customer Service Officer
Job Description
Sell various telecom products
Provide assistance to clients in making their choices of products/service in accordance with their needs
Answer questions raised by the customers
Qualities and Qualifications
F. 5 or above
Courteous and sincere
Able to speak good Chinese and English
Hard-working and ambitious
Related job experience is preferred
Retail Shop Supervisor/Manager
Job Description
Supervise the daily operation and sales business of an individual store/chain store
Motivate and supervise shop assistants and sales teams to achieve sales target set by management and satisfy customers’ needs
Manage inventory
Handle complaints made by customers
Qualities and Qualifications
F. 5 or tertiary education level, with experience in managing a retail shop
Good inter-personal relationship
Leadership and skills in managing teams
Strong will power and ambition
Able to work under pressure
Good standard of spoken Chinese and English