Salary and Benefits
Operating, Technical and Engineering Support
Salary and benefits of the employees in private organisations depend upon factors like the scale of companies, scope of duties, nature, working hours, etc.
The salary level for those who work in government departments or statutory bodies is generally fixed according to the pay scales of the government
Customer Service and Sales
Sales agents are usually required to meet a certain sales quota and are rewarded by a basic monthly salary plus sales commission
Shop assistants may also need to fulfill a shop sales target which is usually shared by all staff in the same shop
Working Hours and Holidays
Operating
Some operators, e.g., hotline operator, may need to work shift or work irregular hours
May need to work on Sundays or Public Holidays
May need to work outside normal working hours when emergency arises
Technical and Engineering Support
Technicians may need to work shifts or work outside normal office hours
Engineers and inspectors may need to work shifts or overtime
Customer Service and Sales
The working hours of customer service or retailing staff coincide with the opening hours of retail shops
Need to work on Sundays or Public Holidays
The working hours of sales agents are more flexible, depending on arrangements of individuals or companies
Administration and Marketing
Usually work in general office hours
May need to work outside office hours or during public holidays to conduct promotional activities
Working Environment
Operating
Operators mainly work in office
May need to use telephones, connecting machines or computers very often
Technical and Engineering Support
May need to work in different places. For instance, a technician may be deployed to telephony building, outdoor locations, clients’ sites to check and repair telecom installments or lay network
Those who are responsible for installing and repairing power cables usually work in open-air locations
Those who work in the Government Flying Service have to be bound by discipline
Customer Service and Sales
Customer service officers work in telephone enquiry centres or the customer service counters in retail shops
Sales agents work mainly outdoors to visit customers and manufacturers. They may also conduct telemarketing activities
Shop assistants work in retail shops
Telecom companies will set up promotion counters at busy locations to attract public attention
Administration and Marketing
Usually work in office
May need to work outdoors or in other locations to conduct promotional activities
Employment Protection
If you have any enquiries about the Employment Ordinance or other labour legislation, you can obtain further information from:
![]() | The 24-hour Enquiry Hotline of the Labour Department :2717 1771 (the Hotline is handle by “1823 Citizen’s Easy Link”) |
![]() | The Labour Department's homepage: www.labour.gov.hk/eng/legislat/contentA.htm |