Job Description
Assist the estate manager in executing and monitoring day-to-day management duties
Handle complaints
Oversee all maintenance assignments through close liaison with contracting companies
Assist clients or the owners’ corporation in enforcing the Deed of Mutual Covenant and Building Management Ordinance
Attend general meetings of owners’ corporation and owners’ meetings
Handle emergency such as a power failure or accident and prepare a report to the owners’ corporation
Make regular inspections to all stations and offices to ensure that the performance of each frontline staff is up to standard
Ensure that all financial records, service and maintenance records are properly kept
Discharge general administration duties
Estate officers responsible for customer services have to attend to enquiries made by phone or in person, and organise social activities such as seminars, picnics, parties, carnivals, training courses, etc
Qualities and Qualifications
Hold a bachelor’s degree (any discipline)
Possess good communication skills - good at both Chinese and English language
Proficient in computer applications
Have good leadership and management skills and able to handle unexpected events
Optimistic, patient, watchful, honest and reliable
Well versed in Building Management Ordinance and other related laws and regulations
Have good interpersonal skills, able to listen to others and reconcile the views of different parties
Job Description
Fully responsible for the management, operation, administration, finance and all other matters related to the property
Oversee the collection of rent and management fees
Monitor the management and maintenance of the property in the areas of security, environmental hygiene, air-conditioning system, lifts, lighting apparatus, etc
Set the priority for repairs and checking, devise contingency plans for emergencies such as outbreak of fire and other disasters
Liaise closely with staff from information and technology department to ensure that the computer network and internet system are functioning properly
Work close with owners’ corporation and attend owners’ meetings
Formulate long-term strategies for property management, study the effect of amendments on regulations governing employees’ rights and benefits, public health, mechanical and electrical facilities, etc, and work out corresponding action plans
Advise clients on the level of rent and taking of insurance
Handle community relations and complaints
Liaise with regional organisations, e.g. District Offices of Home Affairs Department
With the assistance from administration and accounting departments, prepare the annual budget and account reports, report on the condition of the buildings, and suggest necessary actions
Train and supervise subordinates
Monitor the performance of contracting companies
Qualities and Qualifications
Hold a bachelor’s degree or above; and
Diploma in Housing Management or above
Have Corporate membership of Chartered Institute of Housing and/or Hong Kong Institute of Housing (Please refer to “Professional Qualifications” for membership requirements)
Possess relevant work experience (5 years’ experience or above is the usual requirement)
Have a broad-based knowledge of building management including administration, accounting, daily management, law and engineering
Have a critical and up-to-date understanding of architectural science, contemporary issues in building management regulations and housing policy
Possess exceptional leadership and management skills and the ability to cope with unexpected events
A good communicator, able to work with people effectively at all levels including owners, tenants, contractors, staff, etc
Have developed the intellectual and analytical competence required for effective performance and solving problems, can work under pressure and reconcile the demands of different parties
Good at both Chinese and English language
Professional Qualifications
You may contact the following housing management bodies for details of professional qualifications in the field:
Hong Kong Institute of Housing
![]() | Room 1808, Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong |
![]() | 2544 3111 |
![]() | http://www.housing.org.hk/ |
Chartered Institute of Housing - Asian Pacific Branch
![]() | Room 1808, Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong |
![]() | 2356 8680 |
![]() | http://www.cih.org.hk |
Career Path
Estate/housing manager is a very senior position in the structure of a property management agency. People who are interested but inexperienced in a career in property management can enter as an assistant officer, on the condition that they are matriculants or above. Form 5 graduates can try to start at a more junior level. They will have chances of promotion if they can demonstrate their competency on the basis of performance, work experience and qualifications obtained from continuing education.