Some companies employ counter clerks on a full-time basis but in some others, the work of counter clerks is taken up by tour escorts. The duties of a counter clerk / reservationist are as follows:
Job Description
Answer enquiries from clients and provide them with travel information, such as information about package tours and destinations
Book package tours, air tickets and hotel accommodation as requested by clients
Fill up invoices, receipts and other documents
Assist clients in purchasing travellers' cheques and money orders, making visa application and arranging for transportation of baggage
Assist in compiling different kinds of travel data
Qualities and Qualifications
Have Secondary 5 education or above
Speak fluent Chinese and English; having knowledge of other languages would be an advantage
Know typing and computer operation
Must be familiar with ticketing, reservations and other related procedures
Courteous and patient
Have a good attitude towards clients
Have power of expression
Career Path