Industry Structure

Generally, a bank is divided into different divisions or departments based on their respective functions and business nature. The degree of division of work may vary according to the scale of the bank. A larger bank will usually have a higher degree of division of work. To have an overall picture of a bankˇ¦s operation, we must first understand the function of each department. The most common departments are:

Sales/ Customer Services Department

Loans/ Credit Department Bills Department Remittance Department Personal Finance Department Credit Card Centre Information Technology Department Other departments and services