Customer Service and Sales


Those who do not have technical background can also join the telecom industry in the customer service department, sales department, retail stores, etc.


Customer Services

Customer service has become more and more important in the telecom industry in view of its keen competition. Consequently, most telecom companies set up customer services department and operate enquiry hotline to upgrade their service standard and increase customer satisfaction.


Customer Service Officer

Job Description

As the front line staff in customer service, customer officers are mainly responsible for:


Qualities and Qualifications


Customer Service Supervisor/Manager

Job Description


Qualities and Qualifications


Sales

Market Sales/ Telecom Products Sales Agent

Job Description


Qualities and Qualifications


Retail Shop Assistant/Customer Service Officer

Job Description


Qualities and Qualifications


Retail Shop Supervisor/Manager

Job Description


Qualities and Qualifications


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