Job Description
The main duty of an operator is to operate telecommunication equipment, e.g., computer, telephone, radio equipment, telegraph machine, to transmit message and information.
Counter Operator (Telegraph)
Receive written or typed messages completed by the sender on a telegram form
Check the address, office of destination and text on the form
Insert charges and pilot lines and pass the form onto the telegraph operator
Phonogram Operator
Receive dictation from callers
Read out telegrams to recipients
Telephone Operator
Receive incoming calls and operate telephone switchboard to connect calls to the extensions required
Answer enquiries
Record telephone complaints from customers
Remarks: Due to continuous technological development, many manual operators are replaced by computer programmes in operating connecting switchboard; companies which still employ operators may require them to take up other duties as well.
Paging Operator
Answer incoming calls
Transfer messages to customers verbally or through computer system
Qualities and Qualifications
Operator, Telephone Service Operator, Paging Operator
5 passes in HKCEE, including English Language (Syllabus B)
Polite and helpful
Clear voice and accurate pronunciations
Good Chinese and English, able to speak other languages is preferred
Able to use keyboard
Fresh F.5 graduates with limited working experience are usually recruited as trainees and may be promoted to operators after receiving relevant training
Job Description
Telegraph Operator/ Telex Operator
Send messages by teleprinter for overseas transmission and receive incoming telegrams
Send messages directly to overseas telex subscribers through the international teleprinter exchange service
Handle subscribers’ enquiries
Operate telex switchboard for connections to subscribers not having automatic exchange
Qualities and Qualifications
Telegraph Operators
5 passes in the HKCEE, including Chinese Language, Mathematics and English Language
Good English, knowledge of computers
Acquire a certificate of competency (e.g. Marine Radio Communication General Certificate), able to differentiate different colours and work at sea
Job Description
Marine Radio Officer
Call for help when the ship is in distress
Pick up distress signals from other ships
Receive weather forecasts and navigational warnings
Transmit and receive messages for passengers and crew members
Remarks: The continuous advancement of communication technology enables other staff aboard, e.g. captain, vice-captain etc. to take up the duties of a communicator.
Shore Radio Officer
Send and receive messages from ships at sea
Handle ship-shore radio telephone calls and long range telephone calls from aircraft operators
Keep watch for SOS distress signals from ships at sea