Front Office

This department provides guests with different services and it can be divided into six sub-divisions:

1. Airport Reception 2. Business Centre 3. Reservations Department 4. Telephone Service 5. Reception 6. Concierge / Bell Service Telephone Operator

Job Description
  • Connect all local and overseas telephone calls
  • Convey messages to guests and provide morning call service
  • Handle guest enquiries
  • Assist guests to settle telephone and other relevant bills Career Path

    Concierge / Bell Service Telephone Services Manager

    Telephone Services Supervisor

    Telephone Operator



    Front Desk Clerk

    Job Description
  • Welcome guests and assist them check in
  • Handle room reservations and make allocations and pass room keys to guests
  • Answer telephone calls and convey messages
  • Assist guests to settle bills and check out Career Path

    Front Office Manager

    Assistant Front Office Manager

    Assistant Manager

    Front Desk Supervisor

    Senior Front Desk Clerk

    Front Desk Clerk



    Bell Attendant

    Job Description
  • Carry guests' baggage in and out of hotels
  • Accompany guests from front desk to rooms and introduce hotel facilities
  • Assist guests to store their baggage
  • Arrange transportation for guests
  • Deliver newspaper, magazine, letters and parcels to guests
  • Post up posters
  • Handle guest enquiries Career Path

    Chief Concierge

    Bell Supervisor

    Bell Captain

    Bell Attendant



    Qualities and Qualifications
    Top