Sales
Sales in an airline involves booking and issuing of air tickets which require regular contacts with individual passengers and travel agencies. In cargo sales, the work is similar to that of passenger sales except that the cargo sales representative deals with cargoes instead of passengers.
Job Description
Sales Representative
Promote and sell air travel services to customers
Call on enterprises, firms and individuals to advise them on the routes best suited to their needs, the fares and their travel plan
Reservation Clerk
Process air ticket bookings from individual passengers and travel agencies with the aid of computers, update the records of booking and flights
Liaise with the passengers when a flight is delayed or rescheduled for whatever reasons
Book tours and hotels and make special meal arrangements for passengers or travel agencies
Ticketing Clerk
Handle all the ticketing procedures, which include answering enquiries, providing information on flights and tours, quoting and calculating fares, collecting payment in the relevant currency and issuing tickets to passengers
Customer/ Passenger Service
Job Description
Passenger Officer/ Passenger Reception Officer/ Customer Service Officer
The non-flying staff handling passengers at the airport include positions like passenger officers, passenger reception officers and customer service officers. Their duties include:
Direct and assist the flow of passengers at the airport on arrival, departure and during transit
Check travel documents
Register baggage and allocate seats among passengers
Issue boarding passes and collect cash payments for airport tax and excess baggage
Guide passengers through all formalities such as quarantine, customs and immigration procedures
Advise passengers on change of flights in case of delay and cancellation
Cargo Service
Job Description
Cargo Officer
Deal with matters connected with air freight such as verifying airway bills or consignment notes, loading, unloading and distribution of load on the plane
Loading Officer
Supervise the loading and unloading of cargo and baggage by ground handling agents at the airport
Flight Operation
Job Description
Schedule flight plans
Brief the flight crew and provide them with information on the weather, fuel requirements, take-off, landing weight restrictions, etc.
Aircraft Maintenance
Job Description
Aircraft Maintenance Engineer
Perform routine servicing and maintenance of aircrafts and the overhaul of airframes, engines and equipment at regular intervals
Airlines usually maintain a team of trained technical staff to supervise the maintenance work of the contractor.