Front Office
This department provides guests with different services and it can be divided into six sub-divisions:
1. Airport Reception
- Meet arriving guests and arrange their transfer to hotel
2. Business Centre
- Receive arriving business clients
- Handle reservation requests and provide secretary if necessary
3. Reservations Department
- Handle guestsˇ¦ reservation request
4. Telephone Service
5. Reception
6. Concierge / Bell Service
Telephone Operator
Job Description
Connect all local and overseas telephone calls
Convey messages to guests and provide morning call service
Handle guest enquiries
Assist guests to settle telephone and other relevant bills
Career Path
Concierge / Bell Service Telephone Services Manager

Telephone Services Supervisor

Telephone Operator
Front Desk Clerk
Job Description
Welcome guests and assist them check in
Handle room reservations and make allocations and pass room keys to guests
Answer telephone calls and convey messages
Assist guests to settle bills and check out
Career Path
Front Office Manager

Assistant Front Office Manager

Assistant Manager

Front Desk Supervisor

Senior Front Desk Clerk

Front Desk Clerk
Bell Attendant
Job Description
Carry guests' baggage in and out of hotels
Accompany guests from front desk to rooms and introduce hotel facilities
Assist guests to store their baggage
Arrange transportation for guests
Deliver newspaper, magazine, letters and parcels to guests
Post up posters
Handle guest enquiries
Career Path
Chief Concierge

Bell Supervisor

Bell Captain

Bell Attendant
Qualities and Qualifications
- Pleasant, kind and cheerful
- Patient, polite and honest
- Helpful and adaptable
- Enjoy meeting people from different places
- Presentable, tidy and clean and with friendly smiles
- Form 3 standard or above
- Good English standard
- Fluency in Mandarin or other languages is an advantage
- Experience is important
- Lack of experience may be made up by vocational training or attending courses in hotel management and tourism