Front-line Departments
Food and Beverage Department
This department is very important in a hotel as it provides all food and beverages. It can be divided into six sub-divisions:
Chinese Restaurant
Western Restaurant
Banquet Department
Cake Shop
Bar
Stewarding Department (a supporting department)
Job Description
Food and Beverage Manager
- Act as head of this department
- Co-ordinate various catering services and ensure high quality of the food provided
Food & Beverage Waiter / Waitress
- Prepare all tableware and set up tables before opening hours
- Take reservations
- Welcome and greet guests in bar and dining areas
- Take orders and make recommendations to the customers on the menu when necessary
- Serve food to guests
- Assist guests in billing matters and keep a good relationship with them
Qualities and Qualifications
- Pleasant, kind and cheerful
- Patient, polite and honest
- Helpful and adaptable
- Enjoy meeting people from different places
- Presentable, tidy and clean and with friendly smiles
- Form 3 standard or above
- Good English standard
- Fluency in Mandarin or other languages is an advantage
- Experience is important
- Lack of experience may be made up by vocational training or attending courses in hotel management and tourism
Career Path
Food & Beverage Manager

Assistant Food & Beverage
Manager

Restaurant Manager

Head Waiter / Waitress

Captain

Waiter / Waitress