Customer Service Officer
Job Description
A successful bank must maintain good relationships with customers and provide quality service. Customer Services Officers play an indispensable role in bridging the bank and its customers. The post is also a good alternative for those tertiary graduates who would like to join the industry. The main duties of a Customer Services Officer are:
- Promote the business development in branch offices
- Promote the products of retail banking
- Handle customers¡¦ enquiries
- Act as consultant in personal banking
- Assist in supervising front-line staff to improve the service standard
Qualities and Qualifications
- Tertiary graduate (majoring in Business Administration is an advantage)
- Good communication skills
- Flexible and adaptable
- Independent and analytical
- Polite, patient and resilient
- Pleasant, outgoing and talkative
Career Path
Branch Manager

Deputy Branch Manager

Customer Services Manager

Customer Services Officer