Conclusion
The Banking industry plays a key role in the economic development of Hong Kong and the Asia-Pacific Region. In view of the technological and economic developments, the industry is now facing some new challenges. In the future, the industry may have the following changes:
- Computerization will call for the rise of electronic micro-banks and new types of services. Branches tend to become smaller in size and digitized. This will result in a change in the demand for manpower. For instance, counter service may be gradually taken up by the computer.
- In view of the changing economic environment in the Asia-Pacific Region, the industry will face a lot of upcoming challenges. Banks may have to adjust their manpower plans to minimise operating costs and maintain profit level.
- To stay competitive in the industry, banks will rely very much on providing excellent services to customers. Hence, banks will have particularly high expectation on employees providing customer service.
Therefore, those who want to join the industry must equip themselves well and strengthen their competitive edge. To build up a successful career, existing employees must continue to keep abreast of updated knowledge and development in the field and improve their work quality.